Privacy policy

Last Updated: October 1, 2026

This Privacy Policy explains how Treqiva ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit, use, or purchase from www.treqiva.com (the "Site") or contact our customer support team.

Treqiva uses personal information to operate the online store, process orders, provide customer support, process payments, arrange shipping, and maintain website security.

By using the Site or purchasing from Treqiva, you acknowledge this Privacy Policy.

1. About Treqiva

Treqiva is an independent online retail store offering women's clothing and fashion accessories.

Customers can browse products, place orders, make payments, and contact customer support through the Site.

2. Personal Information We Collect

Treqiva collects information provided by customers and information generated when customers use the Site.

Contact Information

Treqiva collects:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order Information

Treqiva collects:

  • Products ordered
  • Order details
  • Order history
  • Shipping information
  • Billing information
  • Transaction records
  • Return requests
  • Refund requests

Payment Information

Payments are processed through payment providers available during checkout.

Treqiva does not store complete payment card numbers or CVV security codes on its website servers.

Payment providers process payment information under their own privacy policies.

Account Information

When customers create an account, Treqiva collects:

  • Account login information
  • Saved addresses
  • Order history
  • Account preferences

Device and Website Information

When customers use the Site, Treqiva collects:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Language settings
  • Pages viewed
  • Website interactions
  • Cookie information

Customer Support Information

When customers contact Treqiva, we collect information contained in the communication, including:

  • Product questions
  • Order inquiries
  • Shipping inquiries
  • Tracking requests
  • Return requests
  • Refund requests

3. How We Use Personal Information

Treqiva uses personal information to:

Process Orders

  • Confirm orders
  • Process payments
  • Arrange shipment
  • Provide shipping and tracking information
  • Process returns and refunds

Provide Customer Support

  • Answer product questions
  • Respond to order inquiries
  • Respond to payment inquiries
  • Provide shipping and tracking assistance
  • Process return requests
  • Process refund requests

Operate the Website

  • Operate the Site
  • Maintain shopping cart functionality
  • Process checkout
  • Maintain customer accounts
  • Analyze website performance
  • Maintain website security

Prevent Fraud and Unauthorized Activity

  • Detect unauthorized transactions
  • Prevent fraudulent transactions
  • Protect customer accounts
  • Protect the Site

Meet Legal and Business Requirements

  • Maintain transaction records
  • Maintain accounting records
  • Respond to lawful requests
  • Comply with applicable laws and regulations

4. Sharing Personal Information

Treqiva does not sell customer personal information.

Treqiva shares personal information with service providers that provide services for the online store, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Website hosting providers
  • E-commerce service providers
  • Customer support providers
  • Fraud prevention providers
  • Analytics providers

These providers receive the information required to provide their services.

Treqiva also discloses personal information when required by applicable law, legal process, or a valid governmental request.

5. Cookies and Tracking Technologies

Treqiva uses cookies and similar technologies for:

  • Shopping cart functionality
  • Checkout functionality
  • Website security
  • Website performance
  • Website analytics
  • Website preferences

Customers can manage or disable cookies through their browser settings.

Disabling cookies can affect shopping cart, checkout, account, and other Site functions.

6. Privacy Rights

Privacy rights depend on the customer's location and applicable privacy laws.

Where applicable, customers can:

  • Request access to personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request information about personal information collected and used
  • Unsubscribe from marketing communications

Privacy requests can be submitted using the contact information in Section 14.

Treqiva verifies the identity of the person submitting a privacy request before processing the request.

7. Marketing Communications

Customers who subscribe to Treqiva marketing communications receive:

  • Product updates
  • Store announcements
  • Promotional emails

Customers can unsubscribe from promotional emails by using the unsubscribe link in the email.

Customers who unsubscribe from marketing emails continue to receive transactional communications related to orders, accounts, payments, shipping, returns, and refunds.

8. Data Retention

Treqiva retains personal information for the following purposes:

  • Processing orders
  • Providing customer support
  • Maintaining transaction records
  • Processing returns and refunds
  • Maintaining accounting records
  • Meeting legal requirements
  • Resolving disputes

Treqiva deletes or securely disposes of personal information when the information is no longer required for these purposes.

9. Data Security

Treqiva uses security measures to protect personal information from unauthorized access, use, alteration, or disclosure.

Security measures include:

  • SSL/TLS encryption
  • Secure payment processing
  • Website security controls
  • Access controls

Payment transactions are processed through payment providers.

Treqiva does not store complete payment card information on its website servers.

Electronic transmission and electronic storage cannot be guaranteed to be completely secure.

10. Children's Privacy

The Site and Treqiva services are not intended for children under 16 years of age.

Treqiva does not knowingly collect personal information directly from children under 16.

If we identify personal information collected from a child under 16, we will take steps to delete the information in accordance with applicable legal requirements.

11. International Customers

Treqiva operates its online store primarily for customers in the United States.

Personal information is processed through the systems and service providers used to operate the Site, process orders, process payments, arrange shipping, and provide customer support.

Personal information can be processed or stored outside the customer's country of residence.

12. Third-Party Services

Treqiva uses third-party services for:

  • Payment processing
  • Shipping and fulfillment
  • Website hosting
  • E-commerce services
  • Analytics
  • Customer support
  • Fraud prevention

Third-party service providers process information under their own privacy policies and terms.

13. Changes to This Privacy Policy

Treqiva updates this Privacy Policy when changes are made to our business operations, website services, data practices, or applicable legal requirements.

The updated Privacy Policy is published on this page with a revised Last Updated date.

14. Contact Information

For questions or privacy requests, contact Treqiva:

Store Name:
Treqiva

Website:
www.treqiva.com

Business Address:
6832 Plantation Manor Loop
Fort Myers, FL 33966
United States

Phone:
+1 702-298-5576

Email:
hello@treqiva.com

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)

Sunday & U.S. Public Holidays: Closed