Shipping policy

Last Updated: October 1, 2026

Thank you for shopping with Treqiva.

This Shipping Policy explains how Treqiva processes, ships, and delivers orders placed through www.treqiva.com.

1. Order Processing Time

Orders are processed within 1–3 business days after payment authorization.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET)

Orders placed after 6:00 PM ET begin processing on the next business day.

2. Shipping Destination

Treqiva currently ships orders within the United States.

Customers must provide complete and accurate shipping information when placing an order.

Shipping availability and applicable shipping options are displayed during checkout based on the delivery address.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

United States Standard Shipping

Order Processing Time: 1–3 business days

Shipping Transit Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days

The estimated delivery period begins after order processing is completed.

Delivery times can be affected by carrier delays, weather, holidays, address issues, or other transportation disruptions.

4. Shipping Costs

Treqiva provides Free Standard Shipping on eligible orders shipped within the United States.

If a shipping charge applies to an order, the applicable amount is displayed during checkout before payment is completed.

5. Order Tracking

After an order has been shipped, Treqiva sends a shipping confirmation email containing tracking information.

Tracking information can take 24–72 hours to appear after the carrier receives the shipment.

Customers can use the tracking information provided in the shipping confirmation email to check the shipment status.

6. Shipping Carriers and Fulfillment

Treqiva uses shipping carriers, logistics providers, and fulfillment providers to deliver customer orders.

The carrier and fulfillment provider can vary by product and order.

Shipping and fulfillment arrangements are made based on the order and the shipping method selected at checkout.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

Incorrect or incomplete shipping information can result in delivery delays, returned packages, or failed delivery.

If you identify an error after placing an order, contact hello@treqiva.com as soon as possible.

Orders cannot be changed after processing has started or the shipment has been dispatched.

8. Lost, Delayed, or Missing Packages

If a package is delayed, lost, or marked as delivered but cannot be located, contact hello@treqiva.com with:

  • Order number
  • Tracking information
  • Delivery address

Customers should also:

  1. Check the delivery address on the order.
  2. Check the mailbox, front door, and other delivery locations.
  3. Check with household members, neighbors, building management, or reception staff.
  4. Contact the shipping carrier for delivery information.

Treqiva will review the order and tracking information and provide instructions for the next step.

9. Failed Delivery or Returned Packages

A package can be returned because of:

  • Incorrect shipping information
  • Incomplete shipping information
  • Failed delivery attempts
  • Refusal of delivery
  • Other customer-related delivery issues

If a package is returned because of incorrect or incomplete customer-provided shipping information or another customer-related delivery issue, additional shipping charges can apply to a requested reshipment.

10. Damaged, Defective, or Incorrect Items

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or incorrect, contact hello@treqiva.com within 7 business days after delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the item
  • Photographs of the packaging when relevant to the issue

Confirmed damaged, defective, or incorrect items are handled according to the Refund & Return Policy.

For confirmed damaged, defective, or incorrect items that require a return, Treqiva provides return instructions and covers the return shipping cost.

11. Order Changes and Cancellations

To request an order change or cancellation, contact hello@treqiva.com as soon as possible.

Orders cannot be changed or cancelled after processing has started or the shipment has been dispatched.

12. Contact Information

For questions regarding shipping, delivery, tracking, or order status, contact Treqiva.

Store Name:
Treqiva

Website:
www.treqiva.com

Business Address:
6832 Plantation Manor Loop
Fort Myers, FL 33966
United States

Phone:
+1 702-298-5576

Email:
hello@treqiva.com

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)

Sunday & U.S. Public Holidays: Closed