Refund policy

Last Updated: October 1, 2026

This Refund & Return Policy explains the return period, return requirements, return process, refunds, replacements, and return shipping responsibilities for purchases made through www.treqiva.com.

Treqiva provides a return and refund process for customers who purchase women's clothing and fashion accessories through our online store.

For additional information, please review our Shipping Policy and Payment Policy.

1. Return Window

Treqiva accepts return requests within 30 calendar days after the delivery date.

Customers must submit a return request within this 30-day period.

Returned products must meet the return requirements in this policy.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unused and unworn
  • Be in the original condition received
  • Have original tags attached, when provided with the product
  • Include original packaging
  • Include all accessories included with the original order
  • Include the order number or other proof of purchase

Non-Returnable Items

The following products are not eligible for return:

  • Products marked as Final Sale before purchase
  • Customized or personalized products
  • Products that have been worn, washed, damaged, modified, or altered after delivery
  • Products returned without required original tags
  • Products returned without original packaging when the packaging is required for the product
  • Products returned without included accessories

3. How to Start a Return

To request a return, contact Treqiva Customer Support:

Email: hello@treqiva.com

Please provide:

  • Order number
  • Product name
  • Reason for the return

Treqiva reviews return requests within 1–2 business days.

After approval, Treqiva provides return instructions, including the return shipping address.

Customers must receive return instructions before sending a product back.

Products sent without return authorization may not be processed.

4. Customer Preference Returns

Customer preference returns include:

  • Changing your mind
  • Ordering the wrong size
  • Ordering the wrong product
  • Selecting a product that does not meet personal preference
  • Ordering an incorrect quantity

For customer preference returns:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are not refundable.
  • Treqiva does not charge a restocking fee.

Customers should use a shipping method with tracking and keep the shipping receipt until the return is completed.

5. Damaged, Defective, or Incorrect Products

Customers should inspect products after delivery.

If a product arrives:

  • Damaged
  • Defective
  • Incorrect

contact Treqiva Customer Support within 7 business days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging when related to the issue

After reviewing the request, Treqiva provides:

  • A replacement product, or
  • A refund to the original payment method

For confirmed damaged, defective, or incorrect products, Treqiva covers the return shipping cost.

The 7-business-day reporting period applies to damaged, defective, or incorrect products and does not replace the 30-day return period for eligible returns.

6. Refunds

Returned products are inspected after delivery to the designated return address.

Approved refunds are issued to the original payment method within 3–7 business days after return inspection approval.

After Treqiva issues the refund, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.

Products that do not meet the return requirements are not eligible for a refund.

7. Late or Missing Refunds

If a refund has been approved and issued but has not appeared in your account:

  1. Check your original payment account.
  2. Contact your bank, card issuer, or payment provider.
  3. Contact Treqiva Customer Support if the refund remains unavailable.

Please provide your order number when contacting support.

Email: hello@treqiva.com

8. Exchanges and Replacements

Treqiva does not provide direct exchanges.

Customers who need a different size, product, or option can:

  1. Return the eligible product according to this policy.
  2. Receive a refund after the return is approved.
  3. Place a new order for the preferred product.

For damaged, defective, or incorrect products, Treqiva provides:

  • A replacement product, or
  • A refund to the original payment method.

9. Return Shipping Address

Return shipments must be authorized before products are sent back.

Return Address:

Treqiva

6832 Plantation Manor Loop
Fort Myers, FL 33966
United States

Customers must include their order number with the return package.

10. Contact Information

For questions regarding returns, refunds, damaged products, defective products, incorrect products, or order issues, contact Treqiva:

Store Name:
Treqiva

Website:
www.treqiva.com

Business Address:
6832 Plantation Manor Loop
Fort Myers, FL 33966
United States

Phone:
+1 702-298-5576

Email:
hello@treqiva.com

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)

Sunday & U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 1–2 business days.